The secret of negotiating with anyone is to strike a balance between respecting the worker's rights and enforcing boundaries of acceptable behaviour, says conflict resolution trainer Eleanor Shakiba - whose interest in conciliation stems from a stint as a librarian, when she faced clients incensed by 90-cent fines.Managing office conflict
Tuesday, September 02, 2008
Beware the Librarian
Subscribe to:
Post Comments (Atom)
Popular Posts
-
The air is fragrant with smoke, the sky transected with grey. Since last night we have been told to stay at home and defend our house from ... -
Here, in the first hours of 2018, and I cannot sleep. Outside the open windows of this Avalon beach house the waves pound furiously at th... -
Okay, a bit of self-gloss. Alex and I graded to 4th kyu purple belts in Ishinryu karate tonight. It took us 45 minutes and nine and twelv...
Posts
No comments:
Post a Comment